It’s time for to change

Innovation and insight from industry peers on the changes you need to make – changes that are here to stay.

October 17-18 | Waurn Ponds Estate, VIC

The new norm
The changes your clients simply expect.
What others do
The things your competitors and peers do to stand out.
How to change
The steps you need to take to improve.
Industry Speakers
Dave Skow
Director, RE/MAX Elite Wagga Wagga

Hannah Gill
Managing Director | Property Management, Independent

Sarah Martin
Director, Melbourne Property Managers

Kasey McDonald
Director / Principal Consultant, Property Management Training Academy

Sarah Bell
Co-Founder & Rita’s Mum, AiRE

Suzannah Toop
CEO, Toop & Toop Real Estate

Ash Marton
Director, Ash Marton Realty

Tameka Smith
Director & Property Manager, Key2 Property

Samantha McLean
Managing Editor, Elite Agent

Michael Furlong
Rent Roll Maximiser

Melonie Taylor
Chief Energy Officer, Success On Purpose
Dave Skow
Director, RE/MAX Elite Wagga Wagga

Hannah Gill
Managing Director | PM, Independent

Sarah Martin
Director, Melbourne Property Managers

Kasey McDonald
Director / Principal Consultant, PM Training Academy

Sarah Bell
Co-Founder & Rita’s Mum, AiRE

Suzannah Toop
CEO, Toop & Toop Real Estate
Ash Marton
Director, Ash Marton Realty

Tameka Smith
Director & Property Manager, Key2 Property

Samantha McLean
Managing Editor, Elite Agent

Michael Furlong
Rent Roll Maximiser

Melonie Taylor
Chief Energy Officer, Success On Purpose
The 2019 line-up of speakers are all leading experts and they will give you a lot to think about for both now and the future. With our 2019 theme being “it’s time to change”, each of the speakers will motivate and educate you on making the changes you need to embrace now while also starting the conversation with you on what else you need to think about doing soon. Our industry has been changing rapidly – some of those changes are the new standard, some soon will be and some will help you stand out from your competition if you adopt them early.

Raised in the Riverina Region of NSW, Dave Skow started his real estate career in 2001 and has held roles in sales and property management, franchise management and training for the Real Estate Institute New South Wales.

After opening Wagga Property Management as a sole operator in January 2014, Dave achieved phenomenal growth, listing over 900 managements in less than 5 years of operation.

In late 2018, Dave was given the opportunity to purchase the RE/MAX Elite office, a strategic acquisition and merger which has allowed for further rent roll growth, as well as the addition of a market leading sales team.

As Director of RE/MAX Elite, Dave now oversees the running of the entire operation, leading a team of property management and sales professionals, while still enjoying the continued growth of his business.

Passionate about business development & growth, Dave is also called upon regularly to impart his knowledge and experience to other operators and has presented at property management and real estate conferences and events across the country.

Hannah has worked in the industry since 2008 as a property manager, business development manager and currently as the Managing Director for Independent in Canberra.

In her four years in business development, Hannah listed over 1,700 properties and received award recognition at a state and national level, including REIACT Property Manager of the Year twice, REIA Property Manager of the year in 2014, LPMA’s Excellence in Business Development in 2014 & 2015 and Excellence in Leadership in 2018.

Overseeing rent rolls across 2 different brands and managing a large team, Hannah is passionate about leadership, mentoring and professional growth. One to practice what she preaches, she has completed her Diploma in Leadership & Management, Cert IV in Training & Assessment and the Australian Institute of Company Directors course.

Hannah consults to agencies through her second business, Gill & Hooper, and speaks at conferences across Australia on topics of rent roll growth, goal setting, leadership, client experience, innovation, technology and property management best practice.

Sarah has become a well-known and respected face in the Australian Property Management world, having been personally nominated for the 2018 LPMA Leadership Excellence award. She and her team at Melbourne Property Managers successfully went on to win the award for Excellence in Innovation from LPMA on awards night in 2018. Sarah is a young go getter in the industry, with an eye for detail, a vision for innovative technology and a laser focus on working smarter, not harder. Having worked her way up through the business since 2011 and excelling at each point, Sarah took on the role of Company Leader in 2017 at Melbourne Property Managers, the youngest Leader in the company’s history. Since taking over Sarah and her team have turned the company upside down with the use of innovative technology, having implemented NPS, Trello, Virtual 360 Tours, Slack, Electronic Agreements and transferred to Cloud Based products as well as employing 3 VA’s.

Sarah is known for being refreshingly honest when sharing her case studies and won’t just share the triumphs but also the mistakes and pitfalls made along the way.

In the property industry, Kasey is synonymous with Property Management excellence. Having started her career in real estate industry in the late 1990s, she has gone on to become one of the most highly regarded Property Management Consultants across Australia, New Zealand and the US.

With a reputation built on professionalism and bottom-line results, she is trained in Best Practice Systems and can revolutionise and streamline internal property management procedures to encourage steady growth and better profitability. Kasey has introduced better practices, training and system implementation to more than 200 real estate offices around the globe.

Her ongoing support, training, auditing and re-structuring strategies promote increases to bottom-line profits and efficiencies in poorly performing offices. From her experience as a real estate business owner herself where she organically grew her rent roll from zero to 227 in 3 years, and she has a thorough understanding of the key operations for any successful real estate business.

Kasey has the experience and results to equip business owners with the tools they need to efficiently run their real estate business for better future profitability. As the director of the Property Management Training Academy, Kasey assists some of the country’s leading real estate groups and is a sought-after keynote speaker both here and abroad including New Zealand and the USA.

Commentator, agitator, and innovator, Sarah Bell is a co-founder of the proptech startup AIRE, Artificial Intelligence for Real Estate. She helps real estate businesses to solve the problems of cost and scale by upskilling existing resources as well as helping them transition to digital resources using AIRE’s digital employee, RITA.

With a decade of front-line experience as a real estate practitioner and agency owner, Sarah brings tactical insights, subject matter expertise and just enough street cred to create business solutions that are intelligent by design and Cx obsessed.

Author, analyst, researcher, strategist, project designer, and nerdtrepreneur, Sarah is also Mum to three human children and the clever little robot named RITA. In her spare time, Sarah volunteers her skills to the RISE and Revive Projects – industry initiatives that build a better industry through community. She has a strong preference for dogs over cats, if pushed on the subject.

Suzannah Toop is Chief Executive Officer at Toop&Toop Real Estate. Having worked at AMP Capital in property funds management in Sydney, she returned to Adelaide in 2012 and commenced working in her family business, Toop&Toop Real Estate.

Toop&Toop is widely acknowledged as the leading independent real estate agency in South Australia. Since starting in 1985, they have set the standards not only in the real estate industry for innovation, marketing and communications but have also been recognised outside of the industry for outstanding customer service, quality assurance and business excellence.

Fast-forward to today, Toop&Toop was recognised as Australia’s #1 Real estate Agency in 2017, 2018 and 2019.

During her time as CEO at Toop&Toop, Suzannah was admitted as a lawyer in the Supreme Court of NSW in 2016 and co-founded real estate software company, Virtual Agent with her sister Genevieve Toop in 2017.

Ash entered the realestate industry at 18 years of age. After a rocky start with an uncertain future, Ash persevered to established himself as a top performing agent at both a local independent and franchise agency.

His passion for innovation and customer experience inspired him and business partner Lilly Iuculano to take the plunge and in Feb 2012 they opened the doors to Ash Marton Realty. The business has since grown to house a solid team of 16 with a culture like no other. In late 2016 the pair purchased a creek side CBD residence with a vision to transform the space into “one of Australia’s most innovative lifestyle offices”.

A strong focus on innovative and bold marketing is attributed to the brands success and reception from their community.

Tameka is recognized as Australia’s number 1 property manager by the Real Estate Institute of Australia. An experienced and professional Property Manager with over 15 years industry experience. Tameka loves to create new and exciting ways to show off your property to the world, from 360 videos to Virtual Reality, there is no where your property cant be found. Tameka takes a proactive not reactive approach to managing property assets.

Tameka has a fresh approach to all aspects of property management with the potential for evey investor to become a client for life. Tameka is a keen investor herself and understands firsthand the pressures of being an investment property owner and is well-versed in meeting the expectations of both tenants and investors.

In addition to her experience, Tameka has a plethora of personal achievements including, Residential Property Manager (REIA) 2019, Residential Property Manager (REIT) 2017 & 2018, Presidents Award (REIT) 2018 and many others.

Samantha is the joint owner and Managing Editor of Elite Agent and a two-time winner of the prestigious Mumbrella Publish award for Business Editor of the year. A sales and marketing professional with more than 20 years’ experience (and a sales coach in her own right) she has held senior management roles in the past for companies like Optus, Cisco, British Telecom and PwC.

As the driving force behind Elite Agent, she is a passionate campaigner for business publishers to have a positive impact on the communities they serve.

A career spanning across all facets of residential real estate for over 18 years, including more than 10 years as a Sales focussed Principal in the competitive Richmond apartment market, Michael has spent the past 8 years developing a reputation amongst the Property Management industry across Australia for his structured approach to “Property Management Agency Best Practice principles”.

Now as a full time “Property Management Trainer” & “Property Management Consultant specifically aimed at the agency Business Owners” under the banner – Rent Roll Maximiser, Michael’s passion is now to work directly with businesses Leaders to find solutions their pain points.

Most agency’s have the same pain points, irrespective of size, location, whether they have sales or PM only, independent or part of a franchise!

Michael has the privilege of working alongside some of the industry’s thought leaders and most innovative & progressive thinkers across Australia & New Zealand, and he helps agencies cope with the “today”, whilst planning & preparing for the “tomorrow”, whatever that looks like!

Melonie Taylor is the Chief Energy Officer and Author of Success on Purpose. In just 4 short years, Melonie has helped hundreds of professionals on the verge of burnout discover the easy ways of reclaiming balance and success in life. She is now a highly sought-after speaker on this topic.

As a Palliative Care Nurse for 20 years and through her own experience of burnout, anxiety and depression, Melonie learnt that it is not sustainable to keep giving without receiving. Productivity comes through alignment of strengths, values and having a clear focus and vision.

Melonie has a Bachelor of Applied Science/Health Promotion, Bachelor of Nursing, Specialist Certificate in Palliative Care from Melbourne University and is the winner of The Order of Malta Award with First Class Honours. Fourth year student of Metaphysics with Dr Rosemary Mccallum from Abundant Life Solutions and a student of the University of Life!

Who should attend?
The PMLR is suitable for all PM professionals
PMs & Staff
Spend some quality time with other PM’s and be inspired by the career journeys of your peers and the speakers.
Managers & Leaders
Grow your career further and learn how to get the most out of yourself and your team while networking with like-minded people.
Directors & Owners
Take your business and your life to the next level and learn via the inspiration of others who have done it and succeeded.
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The Program

Check-in closer to the event for an updated program.
Conference Day 1 Begins

Registration, welcome, introduction and housekeeping.

10:00am Hayley Mitchell Mitchell PT
Future Proofing Property Management

In this session, Hannah will discuss the evolution of the role of a Property Manager and how you can future proof your businesses to ensure it remains relevant and continues to add value.

She’ll share her insights and learnings from her own business – what’s worked well (and not at all) as well as where you might find quick wins in your business; operationally, financially and from a client experience view point.

The session will touch on team structures, technology and innovation and the journey to take property management from a traditionally tasked based and reactive job role to that of a trusted advisor, creating wealth for clients.

10:40am Hannah Gill Independent
VA’s & the future of Property Management

Virtual Assistants and outsourcing has become a very hot topic not only in Property Management but across various industries. The wider debate regarding Virtual Assistants centres around the ethics of sending Australian jobs overseas and about preserving the privacy and integrity of the company’s sensitive data. In her personal case study, Sarah shares the advantages and benefits she and her team have experienced on the road to business success over the past 24 months, by utilising and embracing Virtual Assistants in their company, directly leading to the culmination of their achievements.

11:30am Sarah Martin Melbourne Property Managers
Quality Connections – Generate, Nurture, Grow

Lead generation underpins any powerful growth strategy but how do you successfully cultivate, generate and convert your leads in property management? This session explores what is possible, what you should be doing and how you can drive your lead generation funnel and cultivate connections to drive rent roll growth. Learn how to qualify leads properly and efficiently and use these real examples and tips to fine-tune your own processes and grow your portfolio, department and business.

1:15pm Kasey McDonald Property Management Training Academy
Better Together: Human and Artificial Intelligence

The humans v robot debate is an unhelpful one stemming from flawed thinking that either a computer OR a human will complete work in the future. The very best outcomes are achieved when human and machine work in partnership, harnessing the distinct power of their respective artificial or genuine intelligence. Going far beyond chatbots, Sarah is your guide to the strategic application of new technologies such as Artificial Intelligence and Automation to the real estate context. Join us to understand the future of work and what is possible when we connect humans to computers in a way that is powerful than ever before.

2:15pm Sarah Bell AiRE
Innovation starts with your environment

Overflowing inboxes, high stress, high staff turnover and a culture that lacked accountability, this was the property management environment at Toop&Toop in 2013. Fast-forward to today and we have happy, healthy team members and a profitable business that focuses on our people and our clients. We are high tech, high touch and we always dream of a better way. Then we make it happen. During this session I’ll share how we turned our PM business around, the lessons learned and where we see the future of PM heading.

3:45pm Suzannah Toop Toop & Toop
Dinner & Drinks

Enjoy a stand-up dinner with a 3-hour drinks service.

6:30pm – 9:30pm 
Conference Day 2 Begins

Day 1 recap and day 2 welcome & introduction.

10:00am Hayley Mitchell Mitchell PT
in the CLOUD… 🧘🏼♂️ ☁️ 🖥

Ash will covering the following with live demonstrations and examples of what has worked well for him and his business internally.

  • Social Media, Instagram/facebook
  • Slack, Trello, Docusign
  • Google Reviews
  • Google Forms
  • Google Sheets
  • and more…
10:05am Ash Marton Ash Marton Realty
Tech in a crowded market place

In this session, Tameka will showcase why she has been so successful in property management when it comes to what tech to use. Tameka will show you what she is using in her business, why she is using it and the benefits, to you and your clients.

Tameka will have an interactive part to her session, allowing you all to use the 360 and VR technology.

11:00am Tameka Smith Key2 Property
Get ready for 2020: The top 10 trends you need to be on top of!

The real estate industry is becoming more complex and ‘cluttered’ by demands around consumer experience, data analytics, marketing technology, personalisation and cultural alignment. There is new technology to deal with, shifting workforce demands and shifting consumer demands that successful business owners will need to navigate through 2020 and beyond.

With a helicopter view of the business challenges facing real estate agents both here and overseas, Samantha will unpack the 10 trends that really going to matter to you in the next 12 months along with some quick wins to help your business stay competitive and profitable in a changed world.

With stories and practical examples you will be able to relate to, in this session you will takeaway:

  • Why technology can be both your greatest enabler – but also your greatest distraction – and what to do about it
  • Exactly what Generation Z might be looking for in their search for a home and how you might be able to meet that need
  • How to look for competitive advantage in places where no-one else is looking right now!
1:00pm Samantha McLean Elite Agent
Property Management 2.0! What would the industry & our roles look like if we started all over again?
  • Virtual staff, virtual offices, and the use of technology & apps………..Help or Hindrance?
  • Thought all these apps were supposed to save me time? I am busier than ever!……
  • Understanding the customer experience…….what will our LL & TNT’s need from us in the future?…..
  • Property services – service or profession? ……
  • The blend between your home life & business life and how to keep them apart!!
  • Up skilling – Understanding & planning for the Tech rich skill set you will need to survive & prosper
  • Building a business from your client’s perspective
  • Creating competitive advantages that your competitors wouldn’t dream of implementing?
  • When is it time to call it a day` and realise Property Management just may not be for you?
  • Developing a 28-day action plan to implement the ideas!
1:45pm Michael Furlong Rent Roll Maximiser
Chasing Your Dreams: Make everyday COUNT!

What stops us from allowing our Dreams?

How to connect with our Dreams?

Gratitude for being able to Dream BIG?

Create a bigger VISION and make everyday count!

3:00pm Melonie Taylor Success on Purpose
Door Prizes & Conference Close

Announcement of the the door and and sponsor prize-winners.

3:45pm Hayley Mitchell Mitchell PT
It’s time for to change

This year’s theme is “it’s time to change”. It’s not “it’s time FOR change” because too many recent industry changes are the new norm so there are some changes you need to make now. The 2019 speakers are champions of change – join them and learn what they have done, how they did it, and what you need to do too.

Bonnie Swann

This was by far one of the best conferences to attend for content and networking. Very interactive. Loved it!!


Such an informative, engaging conference. Facility was amazing. Definitely the best conference by far I’ve been too.

Obrien Real Estate Berwick

Was a pleasure to attend PMLR 2018. Two days full of valuable information and great fun. Bring on 2019!

Emma Clements
Harcouts Albury Woodonga

PMLR is such an amazing experience for any property manager. So much knowledge to taken from this experience. Such an abundance of knowledge to be taken and applied to our jobs! It gives us the much needed boost at this time of the year.

Samantha Owen

Leaving the PMLR Conference, I feel motivated to implement changes to do better. It was a great informative two days and the venue was lovely. Thanks 🙂

Samara McMahon

PMLR is such a fantastic two-day conference. Great speakers, amazing people and a lot of fun. I always leave re-motivated and ready to smash it out. Thank you Hayley & Warren. Amazing yet again!!

Sarah Martin
Melbourne Property Managers

I attend conferences all throughout the year. PMLR is intimate, relevant and it is definitely the best conference I’ve attended.

PMLR Sponsors
Conference Options
Accommodation packages are limited and will sell out!

Waurn Ponds Estate is a conference centre with all the luxuries of a hotel. All retreat attendees will enjoy free parking & wi-fi and those who stay will have access to the heated spa, solar-heated pool, gym, tennis court, billiard table and walking tracks.

Click here for reviews on Trip Advisor.

Full Package
for Two
twin share ^
Lunches & refreshments
Dinner Party
Accommodation on Thursday night
Breakfast on Friday
Full Package
for One
Most popular option *
per person
Lunches & refreshments
Dinner Party
Accommodation on Thursday night
Breakfast on Friday
& Dinner
The best price/quantity plan
per person
Lunches & refreshments
Dinner Party
Accommodation on Thursday night
Breakfast on Friday
per person
Lunches & refreshments
Dinner Party
Accommodation on Thursday night
Breakfast on Friday

* there are less than 60 rooms available in total so this option will sell-out.

^ twin rooms are configured with two single beds, but please let us know if you prefer one king bed.

Questions? Sure, call us.
We are happy to answer any questions you may have.
Questions on bookings & venue?
Warren 0418 582 309
Questions on speakers & content?
0433 172 239 Hayley


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Cancellations and Refunds: Full conference refunds are available up to 6th October 2019. 50% refunds will be given for cancellations made prior to 5pm on Friday 11th October 2019. No refunds will be available for cancellations received after 5pm on Friday 11th October 2019. Cancellation requests should be sent to